Our commitment
We stand behind the work.
At MyHomeworkHelp, your satisfaction matters. If we fail to meet the standards agreed in your order, we will review the issue and either correct the work through revisions or refund the eligible amount.
What we guarantee
The promises attached to every order.
On-time delivery
We deliver by the agreed deadline, every time.
Right academic level
Work matches the requested level and the requirements you set.
Original content
Every order is plagiarism-free, with an originality report on request.
Human experts only
No AI tools. Your work is written by verified subject experts.
Follows your instructions
We stick to the brief you provided with your order.
Free revisions
Unlimited revisions within the covered period.
Refund eligibility
When you can request a refund.
100%
Full refund.
Missed deadline
We fail to deliver by the agreed deadline through no fault of yours.
Non-delivery
We are unable to complete your order.
Wrong order
The delivered work is for a different assignment than the one you ordered.
Severe quality issues
The work fails to meet basic quality standards after reasonable revision attempts.
Up to 70%
Partial refund.
Instructions not followed
The delivered work significantly deviates from your original instructions after revision attempts.
Quality below standards
The work is below the agreed academic level but still partly usable.
Incomplete work
Some portions of the order are missing or inadequate.
Late delivery with use
The work was delivered late, but you still intend to use it.
Limits
When refunds are not available.
To keep the policy fair for both students and writers, refunds are not provided in these situations:
- Once you approve the completed work.
- If you have submitted or used the work in any way.
- Simple change of mind without specific quality issues.
- Requests based on new requirements that were not included in the original order.
- Refunds based solely on grades or professor feedback, unless quality issues are proven.
- Issues caused by missed communication or failure to respond to our team.
- Requests made after the 14-day revision period for orders up to 10 pages, or the 30-day period for orders over 10 pages.
- Problems caused by incomplete, unclear, or inaccurate instructions you provided.
Before a refund
Try revisions first.
Most concerns can be resolved through our free revision process. Revisions must stay within the scope of your original order instructions. New requirements or new materials after completion may require a new order or an additional payment.
- Unlimited free revisions within 14 days for orders up to 10 pages, or 30 days for orders over 10 pages.
- Most revision requests are completed within 24-48 hours.
- Revisions are free when they stay within the scope of your original instructions.
- You can work directly with your writer to clarify concerns and request adjustments.
Process
How to request a refund.
Document the issue
Collect your original instructions, the delivered work, screenshots or notes showing specific problems, communication history, and any revision requests already made.
Contact support
Email support@myhomeworkhelp.com with the subject line "Refund Request - Order #[Your Order Number]".
Include the required details
Send your order number, specific refund reason, supporting evidence, and the steps you have already taken to resolve the issue.
Quality review
Our Quality Assurance Team reviews your order, delivered work, revision history, and communication record within 3-5 business days.
Refund processing
If approved, the refund is returned to your original payment method within 5-10 business days, depending on your bank or card provider.
Please note
Important conditions.
No use after full refund
If you receive a full refund, you agree not to use the delivered work in any way. Your rights to that work are terminated.
Refund window
Refund requests must be made within 14 days of delivery for orders up to 10 pages, or within 30 days for orders over 10 pages.
One-time review
Each refund request is reviewed once. The Quality Assurance Team makes the final decision.
Communication required
You must respond to support communications within 48 hours during the review process.
Evidence required
Vague complaints without specific examples or documentation cannot be processed.
Quality assurance
How we review refund requests.
Refund decisions are based on documented quality issues rather than subjective preference. Our Quality Assurance Team evaluates:
- Whether your original requirements were clear and complete
- Whether the delivered work matches the requested academic level
- How closely the work follows your guidelines
- What revision attempts were made and how they were handled
- Response times and cooperation from both sides
- Originality results and proper citation handling
Best practice
How to avoid refund situations.
- Provide detailed, specific instructions when placing your order.
- Upload all relevant files, rubrics, examples, and source materials.
- Check your email and order messages so questions can be resolved quickly.
- Choose realistic deadlines when possible.
- Review the delivered work carefully during the revision period.
- Report problems immediately instead of waiting.
- Use the free revision process before requesting a refund.
Questions
Ask before the deadline becomes the problem.
If you have questions about this guarantee or an active order, contact support. We typically respond within 1 hour during business hours.
MyHomeworkHelp Support
support@myhomeworkhelp.comSubject line for refund requests: Refund Request - Order #[Your Order Number]