Our commitment
Real orders. Real customers. Real ratings.
The reviews on /reviews are not testimonials we curated. They are first-party customer feedback tied to specific orders in our system, surfaced as-is. We don’t fabricate, we don’t edit, we don’t cherry-pick.
Honesty here matters more than the average rating. A page full of glowing 5-star reviews is meaningless if there’s no way to tell whether any of it is real. The point of this policy is to show you the mechanism so you can decide for yourself.
Sources
First-party feedback only.
Reviews are collected directly from customers after their order is delivered. When an order is marked complete, our system generates a unique feedback link and emails it to the customer along with their finished work. The link opens a feedback form with a four-dimension rating matrix (expertise, timeliness, support, overall) and an optional comment field.
The link is tied to a specific order ID. It cannot be reused by someone else, and it cannot be used to submit feedback for an order the recipient didn’t place.
Sent to every customer after delivery- One feedback link per order
- No incentive offered for leaving a review
- Comment field is optional, not required
Public vs private
What we publish, and what we protect.
The mask between a verified review and the customer who wrote it is deliberate. Enough is shown to make the review credible. Nothing is shown that would compromise the customer’s privacy.
We publish
Visible on every review.
- A masked reviewer name
First two letters of the first name, first three letters of the last name, the rest as asterisks. Identifiable to the reviewer themselves, opaque to strangers.
- The order ID
The same MHH-YYYY-NNNNXX identifier the customer sees in their own order history. Functions as a public audit trail.
- Overall and per-dimension ratings
Expertise, timeliness, support, and overall. Shown as stars + numeric bars exactly as submitted.
- Optional review text
When the customer wrote a comment, it appears in full. We never edit for tone, grammar, or sentiment.
- The order timeline
Placed → completed → review asked → review received. Four real timestamps so the review is verifiably tied to a fulfilled order.
- The subject area
So a prospective customer can filter to reviews relevant to their own academic field.
We protect
Never visible to the public.
Full namesOnly initials are public. Full names live in our order system and are never sent to /reviews.
- Email addresses
Never displayed. Used internally only to match the reviewer to their order.
- Payment information
Never collected by the review pipeline. Lives entirely in the order-processing system.
- Internal notes
Anything our staff records about an order — refund discussions, escalations, expert notes — stays internal.
- Assigned writer identity
We do not expose which writer worked on which order. Protects both customer privacy and writer privacy.
The order timeline
Four real timestamps on every verified review.
Every verified review on /reviews has an order timeline you can expand. The timeline shows four real lifecycle dates pulled directly from our orders database. Together they prove the review is tied to a real fulfilled order, not a fabrication.
Order placed
When the customer submitted the order through checkout. Sourced from orders.created_at.
Work completed
When our expert marked the order delivered to the customer. Sourced from orders.completed_at.
Review requested
When the post-delivery feedback link was generated and emailed. Sourced from orders.feedback_link_generated_at.
Review received
When the customer submitted their review via the feedback form. Sourced from order_feedback.submitted_at.
The timeline is collapsed by default so the page stays calm. Anyone who wants to verify a review can expand it in one click and see the full lifecycle. The order ID shown next to the customer name is the audit trail.
Limits
Things we deliberately don’t do.
The trust signal of a review system depends as much on what it refuses to do as on what it does. These are the practices we actively avoid:
- Filter reviews by rating before showing them. Every review submitted appears on /reviews, regardless of star count.
- Edit, paraphrase, or otherwise "improve" customer review text. What was written is what is shown.
- Pay for or incentivize reviews. The signal would be worthless if we did.
- Buy reviews from third-party services. We have never used a review-purchasing service of any kind.
- Hide reviews after publication. Once a review is live, it stays. We don't quietly remove ratings to improve our average.
- Solicit feedback selectively from satisfied customers only. The feedback link goes to every customer after delivery, regardless of how we think the order went.
- Link to Trustpilot or Sitejabber. Trustpilot skews toward vent-board behavior that distorts the service signal; Sitejabber received an FTC enforcement action in January 2025 over misrepresenting reviews. We collect our own.
Questions
If a review looks wrong, tell us.
We’d rather investigate a doubt than have someone walk away unconvinced. If a review on /reviews looks fabricated, looks edited, or doesn’t add up against an order you placed, contact support with the order ID and we’ll look into it.
MyHomeworkHelp Support
support@myhomeworkhelp.comReference the review’s order ID when reaching out, so we can pull the relevant order record quickly.